Privacy policy
Last updated: May 6, 2026
Gulf Coast Duct Co. ("we," "our," or "us") respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. If you have questions, call us at (239) 306-2327 or email info@gulfcoastductco.com.
1. Information we collect
We only collect information you give us or that is needed to provide service:
- Contact information. Name, phone number, email address, and service address you provide when you call, text, fill out a form, or schedule a job.
- Service details. Information about your home or system that helps us quote and complete the work (square footage, number of vents, dryer location, etc.).
- Payment information. Billing details processed by our payment processor. We do not store full card numbers on our systems.
- Website usage. Standard log data such as IP address, browser type, and pages visited, used to keep the site secure and to improve it.
2. How we use your information
- To respond to quote requests and schedule appointments.
- To send appointment confirmations, reminders, and follow-ups by phone, text message, or email.
- To process payments and provide receipts and warranty records.
- To improve our services and resolve issues.
- To comply with applicable law.
3. Text message (SMS) communications
When you provide your mobile number to Gulf Coast Duct Co. (by calling, filling out a form on this site, or asking us to text you), you consent to receive transactional and informational text messages from us related to your service request. Examples include appointment confirmations, arrival windows, follow-up questions, scheduling changes, and quote details.
Consent
Mobile opt-in and consent are never shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected as part of SMS consent are used only by Gulf Coast Duct Co. and the messaging service provider that delivers our texts.
Message frequency
Frequency varies based on your service. Most customers receive between 1 and 5 messages per request.
Costs
Message and data rates may apply depending on your carrier and plan.
Opt-out
You can opt out of text messages at any time by replying STOP to any message we send. After you reply STOP, you will receive a final confirmation message and no further texts unless you opt back in. Reply HELP for help, or call us at (239) 306-2327.
Carriers
Carriers are not liable for delayed or undelivered messages.
4. How we share information
We share information only with:
- Service providers who help us run the business (scheduling and CRM software, SMS delivery, email, payment processing). These providers are contractually limited to using your information to provide their service to us.
- Legal and safety recipients when required by law, court order, or to protect rights, property, or safety.
We do not sell, rent, or trade personal information, and we do not share it with marketers.
5. Data retention
We keep customer records for as long as needed to provide service, honor warranties, and meet tax and accounting requirements. You can ask us to delete your information at any time by emailing info@gulfcoastductco.com, except where we are required by law to keep it.
6. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices
- You can decline to provide information, though it may limit our ability to help you.
- You can opt out of marketing emails by clicking unsubscribe in any message we send.
- You can opt out of SMS by replying STOP, as described above.
- You can request access, correction, or deletion of your information by contacting us.
8. Children
Our services are intended for adults. We do not knowingly collect information from children under 13.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated by posting an updated policy on this page.
10. Contact
Gulf Coast Duct Co.
West Central Florida
Phone: (239) 306-2327
Email: info@gulfcoastductco.com